Complaints Procedure


We recommend that you first notify us of complaints by sending an e-mail to: info@byjozef.com . If this does not lead to a solution, it's also possible for consumers within the EU to register complaints via the ODR platform of the European Commission.

This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to file your complaint via the European Union platform.